Return and refund policy

Return policy

• Returns must be requested within 7 days of receiving your order.
• Returns are free. Once a request is approved, we arrange a courier to collect the piece from your address, at no cost to you.
• The jewellery must be unused, unworn and in its original condition, with all original tags, certificates, packaging and invoice.
• Items showing signs of wear, damage, alteration, resizing or tampering are not eligible for return.
• The returned product must pass our quality inspection.

Non-returnable items

• Earrings, for hygiene reasons, unless they were received damaged, defective or incorrect.
• Gift cards and promotional items.
• Products purchased during clearance or final sale, unless they were received damaged or defective.

Damaged, defective or incorrect items

• Notify us within 48 hours of delivery.
• Share clear photos and an unboxing video showing the issue.
• Once verified, we will arrange a replacement or issue a full refund.

Refund policy

• After the returned product passes quality inspection, refunds are processed within 5–7 business days.
• A refund on an order paid online is credited to the original payment method.
• An order paid cash on delivery is refunded by bank transfer to an account you give us. We ask for the details when the refund is approved, and the business days above count from when we have them.
• For questions about a refund transaction, write to accounts@aryamond.com with your order number. For a return or cancellation request, contact order@aryamond.com.
• Delivery is free on every order placed from 28 September 2026, so there is no delivery charge to refund or deduct. On an earlier order that paid for delivery, the delivery charge is not refunded unless the return is due to our error.
• The cash on delivery handling fee and the open box delivery fee are not refunded on a return, unless the return is due to our error: a damaged, defective or incorrect piece.

Return process

1. Contact our order team at order@aryamond.com with your order number, or start the eligible request from your account.
2. Our team will verify the request and provide return instructions.
3. Pack the jewellery securely with all original packaging and documents.
4. Once the piece is received and passes inspection, we will process the eligible refund.

Cancellation policy

• Orders can be cancelled before they are shipped.
• Once dispatched, an order cannot be cancelled and must follow this return policy after delivery.
• A cash-on-delivery order can be cancelled the same way, at no charge. Refusing the parcel at delivery also cancels it, and nothing is owed.
• With open box delivery, refusing the piece after checking it at the door cancels the order. An order paid online is refunded except the ₹118 open box fee; an order paid cash on delivery owes nothing.